We may also collect information that your browser sends whenever you visit our service or access it through a mobile device. This Usage Data may include:

Your computer's Internet Protocol (IP) address

Browser type and version

Pages of our website visited, time and date of visit

Time spent on pages and unique device identifiers

On mobile: device type, mobile OS, mobile browser type

🍪 Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies, though some portions of our service may not function properly without them.

Session Cookies Used to operate our website during your browsing session.

Preference Cookies Used to remember your preferences and various settings.

Security Cookies Used for security purposes to protect your account and our service.

⚙️ Use of Data

Selfen uses collected data for the following purposes:

To provide and maintain our service

To notify you about changes to our service

To allow participation in interactive features

To provide customer care and support

To provide analysis and improve the service

To monitor usage and detect technical issues

🔒 Collection & Use of Personal Data

How we collect it

We may collect your name, email address, and phone number when you schedule a consultation, book a session with a psychotherapist, or request more information — via website form, email, phone, or SMS.

How we use it

Your personal information is used solely for scheduling consultations, bookings, answering questions, or resolving issues. We also offer an optional newsletter with a clear opt-in.

📵 SMS Communications

If you provide your phone number, we may send SMS messages for appointment reminders and scheduling purposes. You may opt in or out at any time by texting us or informing us by SMS, email, or phone.

🗄️ Data Retention

We retain personal information as required by the College of Registered Psychotherapists of Ontario (CRPO) and in compliance with PHIPA for 10 years. You may request deletion of your data, except where retention is legally required.

🤝 Data Sharing

We do not sell, rent, or share your information with third parties for marketing purposes. Your data is stored on encrypted servers in Canada and shared only with service providers who facilitate your interactions with us.

🗄️ Data Retention

🤝 Data Sharing

🌐 Transfer of Data

In compliance with Ontario's Personal Health Information Protection Act (PHIPA), your information may be transferred to and maintained on computers located in Canada. If you are located outside Canada, your data will be transferred to and processed in Canada.

Selfen will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy before any transfer takes place.

⚖️ Disclosure of Data

Selfen may disclose your Personal Data when required to:

Comply with a legal obligation

Protect and defend the rights or property of Selfen

Prevent or investigate possible wrongdoing in connection with our service

Protect the personal safety of users or the public

Protect against legal liability

🛡️ Security of Data

The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we remain committed to protecting your information.

🔧 Service Providers & Analytics

We may employ third-party companies to facilitate our service or assist in analyzing how it is used. These third parties have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics

We use Google Analytics to monitor and analyze website traffic. Google may use collected data within their own services. For more details, visit Google's Privacy Policy.

Our service may contain links to third-party websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over their content or practices.

🧒 Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. If we become aware of such a situation, we will take steps to remove that information from our servers.

🔄 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and informing you via email or a prominent notice on our service before the change becomes effective.

You are advised to review this Privacy Policy periodically. Changes are effective when posted.

Questions about your privacy?

We're here to help. Reach out and our team will respond promptly.

Questions about your privacy?

We're here to help. Reach out and our team will respond promptly.